Privacy Policy

Tax Hitech Pty Ltd ("Tax Hitech", "PayMyTax", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information when you use the PayMyTax website, applications, software and related services.

This policy has been prepared in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable Australian privacy laws.

By accessing or using our services, you acknowledge that you have read this Privacy Policy.

1. Who We Are

PayMyTax is operated by:

Tax Hitech Pty Ltd
ACN 642 032 666
Australia
Website: https://paymytax.com.au
Email: support@paymytax.com.au

2. Scope

This Privacy Policy applies to:

• www.paymytax.com.au
• our customer portal
• mobile applications
• payment services
• customer support
• marketing communications
• any other services operated by Tax Hitech Pty Ltd.

3. Personal Information We Collect

Depending on the services you use, we may collect:

Identity Information

• name
• date of birth
• residential address
• postal address
• email address
• telephone number
• driver's licence (where required)
• passport details (where required)
• identity verification documents

Tax Information

• Tax File Number (TFN)
• Australian Business Number (ABN)
• company information
• trust information
• tax returns
• notices issued by the Australian Taxation Office
• financial statements

Financial Information

• bank account details
• payment details
• billing information
• direct debit information
• payment history

We do not store full credit card details. Card payments are processed by PCI DSS compliant payment providers.

Business Information

If you use PayMyTax for business purposes we may collect:

• business name
• ACN
• ABN
• directors
• shareholders
• authorised users
• employees (where necessary)

Technical Information

We automatically collect information such as:

• IP address
• browser type
• operating system
• device identifiers
• pages visited
• referral URLs
• date and time of access
• cookies
• diagnostic logs
• security logs

4. Sensitive Information

Sensitive information is only collected where reasonably necessary to provide our services or where required by law.

Where required, we obtain your consent before collecting sensitive information unless an exception under Australian law applies.

5. How We Collect Information

We collect information when you:

• create an account
• request our services
• complete online forms
• contact customer support
• upload documents
• make payments
• communicate by email or telephone
• use our website
• interact with us through social media
• subscribe to newsletters

We may also receive information from:

• the Australian Taxation Office (where authorised)
• your accountant or registered tax agent
• identity verification providers
• payment providers
• government agencies
• publicly available registers
• third-party service providers authorised by you.

6. Why We Collect Personal Information

We collect personal information to:

• provide our services
• verify your identity
• process payments
• communicate with you
• provide customer support
• comply with taxation laws
• comply with anti-money laundering obligations where applicable
• prevent fraud
• detect security incidents
• improve our website
• develop new services
• maintain our records
• comply with legal obligations
• enforce our Terms of Use

Where permitted by law, we may also use your information for internal analytics and service improvement.

7. Cookies

Our website uses cookies and similar technologies.

Cookies help us:

• remember your preferences
• improve website performance
• understand website usage
• provide security
• detect fraud

You can disable cookies through your browser settings, although some functionality may become unavailable.

8. Analytics

We may use analytics services including:

• Google Analytics
• Google Tag Manager
• Google Search Console
• Cloudflare Analytics

These services may collect technical information about your use of our website.

9. How We Share Personal Information

We may disclose your information to:

• payment processors
• cloud hosting providers
• identity verification providers
• software providers
• customer support providers
• professional advisers
• auditors
• insurers
• regulators
• courts
• law enforcement agencies
• the Australian Taxation Office where authorised or required

We do not sell personal information.

10. Overseas Disclosure

Some of our technology providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information consistently with Australian privacy laws.

11. Data Security

We use industry-standard security measures including:

• encryption
• secure HTTPS connections
• firewalls
• intrusion detection
• multi-factor authentication where appropriate
• access controls
• audit logging
• staff confidentiality obligations
• regular security monitoring

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as reasonably necessary to:

• provide our services
• comply with taxation laws
• meet legal obligations
• resolve disputes
• enforce agreements

When information is no longer required, it is securely destroyed or permanently de-identified.

13. Direct Marketing

With your consent, we may send information about:

• product updates
• new services
• promotions
• newsletters
• educational material

You may unsubscribe at any time using the unsubscribe link or by contacting us.

14. Your Rights

Subject to Australian law, you may request to:

• access your personal information
• correct inaccurate information
• update your details
• withdraw marketing consent
• request deletion where lawful
• make a privacy complaint

Requests should be sent to: support@paymytax.com.au

We will respond within a reasonable period.

15. Data Breaches

If an eligible data breach occurs, we will comply with our obligations under the Notifiable Data Breaches Scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

16. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.

17. Children's Privacy

Our services are not intended for children under 18 years of age.

We do not knowingly collect personal information from children unless authorised by a parent, guardian or as otherwise permitted by law.

18. Access and Correction

You may request access to your personal information or request corrections where the information is inaccurate, incomplete or out of date.

We may need to verify your identity before processing your request.

19. Complaints

If you believe we have breached your privacy, please contact us first.

Privacy Officer
Tax Hitech Pty Ltd
Email: support@paymytax.com.au

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

20. Changes to this Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website together with its effective date.

Your continued use of our services after changes are published constitutes acceptance of the updated Privacy Policy to the extent permitted by law.

21. Contact Us

Privacy Officer
Tax Hitech Pty Ltd
Website: https://paymytax.com.au
Email: support@paymytax.com.au

Last Updated: 27 June 2026
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